Managing Director, Degryse Paints
Customer
Industry
Location
Belgium, Europe
Solution
BatchMaster proves to be a powerful tool in colouring Degryse Paints with shades of growth & success
Since its inception, the company has come a long way, becoming one of the few successful independent companies that sell its products internationally. “Our products are quite different from the most common and sold paints. It is often the case that people come to us after something has been used with disappointing results.” Said Mr. Ruben Degryse.
Challenges
Moreover, the company was experiencing certain limitations on the major fronts of its business such as Production, Planning, Accounting, and Quality Control, and hence, they wanted a complete solution that, apart from having robust formulation and revisions, inventory, and production, could track its material movement and assure quality throughout the supply chain.
BatchMaster- The Best Fit
“Because of the rich industry-specific experience, we relied on BatchMaster for the ERP services.”- Mr. Ruben Degryse (Managing Director, Degryse Paints)
Hence, to lay the foundation of the company’s mission of delivering quality products at affordable prices, BatchMaster Software tried its best to help manage all the industry-specific business complexities the Degryse Paints faced.
“Being a brilliant source of numerous capabilities, BatchMaster offered us the best solution that flawlessly fulfills our needs of business-critical functionalities like, formulation, compliance, QC, planning, scheduling, production, and delivery. Also, their software possesses the sense of adjusting to the needs of evolving business models—supporting the business expansion without any barrier,”
The Implementation
Needless to say, by following the best deployment practices, the BatchMaster team provided Degryse with a smooth transitioning experience and an effective training curriculum that made adapting to the system easy for their team. The whole process started with understanding the needs first and drafting an implementation roadmap for an error-free execution that proved to be a winning shot.
But as they say- “all things rosy is a myth.” Even BatchMaster and Degryse faced some issues. Degryse wanted better integration of MS Office components, updated GUI, and resolution of certain functional errors. Turning these obstacles into stepping stones, BatchMaster ERP successfully achieved favourable outcomes by recommending resolutions to problems and making Degryse happy. And why not? “Customer is King” for BatchMaster!
Benefits
“Moreover, amidst the scenario of growing industry regulations, safety concerns, and stringent laws, to date, BatchMaster has helped us maintain a single, secured, and handy source for our compliance reports, safety data sheets, and customer complaints,” he added.
The Results
“The transition has been quite easy and swift because of the sheer dedication, immense efforts, and unwavering commitment by the BatchMaster team. Their team has never disappointed us regarding post-implementation support,” said Mr. Ruben Degryse.
He further pointed out that “BatchMaster has seamlessly integrated with our business processes, right from tracking the entry and exit of materials, inventory management, assuring product quality at multiple stages, drawing QC samples, managing and storing formulas, to handling production and packaging, and everything in between. This has helped us streamline our every single operation.”