Customer Care
HELPING YOU MANAGE YOUR GROWTH AND MEET YOUR BUSINESS OBJECTIVES
Once you go live with your BatchMaster solution, you can rely on our customer care experts to help keep your system up and running at optimal levels. Your dedicated Customer Account Manager will keep you informed of available software upgrades and training materials, as well as system performance audit and other service offerings.
BatchMaster Software offers a number of maintenance and support programs designed to meet your specific support needs in terms of support desk coverage and response times. An online help desk portal that enables you to submit and track your questions and issues, and collaborate with your customer support team.
When you become a customer, you become a strategic partner of BatchMaster Software. You have the opportunity to influence our product roadmap by submitting your software enhancement and new functional requests as part of our continuous improvement program.
ONGOING SUPPORT AND EDUCATION
BatchMaster Software offers a number of maintenance and support programs designed to meet your specific support needs in terms of:
- Support desk coverage and response times
- Issue resolution in the areas of licensing, installation, reports, data, software usability, and third party software integration and compatibility
- Onsite assessments
- Continual access to software upgrades and service packs
During implementation or after Go-Live, learn the tips and tricks for configuring your system, generating customized reports and getting the most out of your software by taking advantage of our available
- Regularly scheduled live webinars
- Online training and reference materials
CONTACT US / REQUEST A DEMO
